The essential guide for managers andprofessionals dealing with difficultworkplace conversationsSurviving Dreaded Conversations gives managers all theyneed to get through those difficult, face-to-face conversationswe all encounter in our office. Whether it'sfiring an employee, asking for a raise or delivering badfinancial news to a client or staff, expert author DonnaFlagg shows readers how to stop putting off theseuncomfortable conversations and start successfully facingthem head-on. Filled with tips, strategies, exercises, and easy-to-memorize scripts for effective preparation, Surviving Dreaded Conversations is packed with practicaladvice to help professionals get through the roughspots in the workplace. | Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work by Donna Flagg, Paperback | Indigo Chapters